Quality
Otsuka Pharmaceutical Factory pursues quality across the entire value chain, from research and development to the provision of products and services, guided by our “Quality First” spirit that has continued since our founding.
Research and Development 
Procurement 
Production and Quality Management 
Sales and Customer Responsibility Research and Development
Under the Otsuka Group corporate philosophy, “Otsuka-people creating new products for better health worldwide,” we are engaged in the research and development of innovative and creative pharmaceuticals and medical devices, regenerative medicine–related products, and medical foods. In carrying out these activities, we operate not only in compliance with laws and regulations but also under high ethical standards, including bioethics. As part of our internal governance, we have established the Otsuka Pharmaceutical Factory Code of Conduct and our Compliance Program which we abide by.
Procurement
Sustainable procurement in partnership with our suppliers
As a member of the Otsuka Group, a Total Health company, we are responsible for providing a stable supply of safe and reliable products that earn the trust of all people. To that end, when procuring products and raw materials we promote sustainable procurement, in collaboration with our business partners, that in addition to quality, safety, and stable supply also takes into account human rights, working conditions, anti-corruption, and the natural environment, aiming to build a sustainable supply chain and enhance the corporate value of both parties.
Production and Quality Management
Based on the belief that a stable supply of high-quality products is a contribution to a sustainable society, we pursue quality that earns our customers’ trust. We believe it is important to develop talent across organizational boundaries and, together with our partner companies, build a progressive quality assurance system that responds flexibly to changing environments, implementing proactive initiatives that mitigate quality risks and contribute to the stability of the supply chain.
Sales and Customer Responsibility
For Appropriate Promotion
and Enhanced Access to Information
Responsible Ethical Pharmaceutical Promotion
In sales, to ensure appropriate promotion and enhanced access to information, as a
member company of the IV Solutions Council we follow the Japan Pharmaceutical
Manufacturers Association’s Code of Practice and have established the Otsuka
Pharmaceutical Factory Code of Practice.
We comply with laws and corporate ethics
to fulfill our responsibilities as a pharmaceutical company so that appropriate
medical care is provided from the patient’s perspective.
Initiatives in Our Business Activities
［Initiatives of the Information Center for Infusion Therapy and Product］
Based on information on product handling collected from medical institutions, the Information
Center for Infusion Therapy and Product makes recommendations for improvements and enhancements
to relevant internal departments. Additionally, it disseminates information on proper product
handling to healthcare professionals and strives to improve reliability. The Library of
Infusion Therapy and Product adjacent to the Information Center for Infusion Therapy and
Product features exhibits on IV solutions, explains their history, types, and technologies,
and fosters communication with visitors.
［Initiatives to provide information on proper use］
In addition to handling telephone inquiries, the Intravenous Drug Information Center posts
“Frequently Asked Questions and Answers” on a web page for
healthcare professionals and presents posters at medical-related academic conferences. As
a leading company in IV solutions, our members work together to provide information to healthcare
professionals, including pharmacists responsible for promoting the proper use of drugs.
Communication with patients, healthcare professionals, and customers
We regard consumer rights as an important human-rights issue, place importance on dialogue with all stakeholders, and make appropriate decisions. To promote consumer orientation as part of our corporate social responsibility, we operate under our Consumer-Oriented Voluntary Declaration.
